Q: What is this store's return and exchange policy?
All sales are final. If you have any questions prior to placing an order, send us an email at firstname.lastname@example.org or message us on Instagram.
Q: Where do you ship?
Cherrychoke ships to Canada and USA only at this time.
***Any duties/taxes upon delivery will be paid by the customer***
Q: Where is your local pick up spot?
Our local pick up spot is at IN GOOD TIME located at 951 Queenston Rd in Stoney Creek, Ontario.
It is your responsibility to pick up your order if you choose to select the local pick up option. You can pick up your order at your convenience during the shops operating hours.
They are open Monday to Friday from 10am-5pm and Saturday 9am-4pm.
If your order isn't picked up after some time, you will be sent an email to remind you to pick it up.
Q: How long will it take to receive my order?
Please allow 2-5 business days for your order to be fulfilled. Once shipped, most domestic orders take anywhere from 3 to 14 business days to arrive depending on the efficiency of the local postal service.
*Expect delays from postal services due to Covid-19*
Q: What if my package is lost or damaged?
All packages will have a tracking number excluding orders that are sent out in small mailers. Those orders will be photographed to prove it was stamped by the post office as well as proving it has been shipped.
Your order gets shipped out in perfect condition with no damages or flaws, so any damages that would appear upon arrival would have had happened while in transit. Which means damage is caused by the postal service.
With that being said, please email images of damaged items because depending on the outcome of the investigation, a replacement item may or may not be sent to you.